Communications Policy

Our key objective is to ensure that our communications foster an improved understanding of the Local Government Pension Scheme (LGPS) and the running of the fund, ensuring our audience is best placed, where necessary, to make informed decisions.

We want to ensure that all members can access our services, whatever their needs. Our communications policy sets out the methods we use to help us achieve this.

We are committed to increasing digital access and delivery of services. Increasingly, therefore, we are using electronic forms of communication, through our fund website, emails, online forms or our online Member Self-Service (MSS) portal. We will, however, continue to offer our audience the opportunity to receive communications via more traditional methods if required (e.g. hard-copy, post and telephone). 

If you have difficulty in understanding our documents, please contact us on 01983 823626 and we will do our best to help you.